Careers

Do you want to turn your passion for animal welfare into a meaningful career? If you are looking for a new path with purpose, check out the current employment opportunities at LifeLine Animal Project’s DeKalb County Animal Services shelter!  As the largest animal welfare organization in Georgia, working at LifeLine is more than just a job. It is meaningful work directly impacting Atlanta’s pets and pet owners, saving lives, and keeping families and their pets together. If you’re hardworking, collaborative, and passionate about animals, then we’d love to meet you!

We have a wide variety of job opportunities available, including animal care, animal placement, community support and veterinary care. As a LifeLine employee, you’ll enjoy the benefits of paid time off, paid holidays, comprehensive health insurance plans, discounted veterinary care for your pets and more. And the best perk of all, helping animals!

Are you IN? Check out our available positions below and apply to work at LifeLine’s DeKalb County Animal Services.

DeKalb County Animal Enforcement Services is managed by DeKalb County Government.

Did you know a career in Animal Enforcement can be both rewarding and challenging? Due to increased awareness and national attention to combatting animal cruelty, it is becoming one of the fastest growing professions in the country! Animal Enforcement work is NEVER dull and can be quite exciting!

Available Positions:

As an Animal Enforcement employee, you would be responsible for:

  • Public health
  • Public safety
  • Law enforcement
  • Protection of pets and people with education and intervention
  • Agency interaction in communication and cooperative endeavors

To apply, visit DeKalb County’s website to view current employment opportunities.

Job Title: Adoptions Counselor

Department: Adoptions

Reports to: Adoptions Supervisor

SUMMARY 

The Adoptions Counselor is part of the Adoptions Team and is responsible for reviewing adoption inquiries submitted by potential adopters, receiving adoption fees, and updating the software system with information necessary to complete the adoption. The Adoption Counselor must interact with potential adopters with the utmost respect, professionalism, and compassion. This role counsels the public about potential pets for adoption and may recommend other pets to the adopter to make a good placement decision. The goal of the Adoption Team is to balance providing an enjoyable experience for the public with making the best placement decisions for the pets in our care. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

  • Work within the adoptions flow to ensure the team is functioning at the highest level.
  • Connect, through matchmaking, potential adopters to their future pets to best ensure positive outcomes.
  • Retrieve animals from the kennels to facilitate meet and greets with potential adopters and/or their resident pets.
  • Positive collaboration with all teams in the shelter and flexibility to learn/promote/initiate lifesaving best practices.
  • Answer emails and phone calls from the public regarding pets for adoption in a prompt, professional and informative manner.
  • Provide information to potential adopters about housetraining methods, the need for puppy/kitten follow up shots/yearly veterinary care/heartworm prevention and other pet related information.
  • Answer questions from the public about pets for adoption including the behavior of specific breeds, dog and cat behavior, pet care, whether a specific pet would be good with children or other dogs and other pertinent information.
  • Review adoption applications submitted by the public to determine if the applicant meets written adoption guidelines. Approve or deny the application for adoption in a professional manner. Ask questions of the applicant if necessary to clarify information on the adoption application.
  • Write the clinic transfer paperwork for animals that have been adopted to ensure they are spayed/neutered, microchipped, vaccinated, heartworm or combo tested, etc.
  • Properly input all information necessary for the adoption into the software system.
  • Handle adoption fees and perform cash box closing for the adoption cash box.
  • Call adopters to inform them when their adopted pet is ready for pickup.
  • Perform tasks to increase the number of adoptions which may include taking pictures and videos of adoptable pets to share with the Social Media Coordinator and place in the animal management software.
  • May be required to assist with other departments when needed. 
  • Other duties as assigned.
  • Must promote LifeLine Animal Project’s policies and philosophies.  

 

QUALIFICATIONS  

To perform this job successfully, each essential duty must be performed satisfactorily.  

  • Excellent customer service skills, with the ability to remain compassionate and clear-minded when faced with challenging situations.
  • Extensive knowledge of dog and cat behavior, training and of animal breed recognition is also required.
  • Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.
  • Ability to identify animal species, breeds, ages and sexes.  Ability to identify signs of animal illnesses and injuries. Ability to recognize common animal behavior.
  • Demonstrated personal communication knowledge to include effective phone skills, effective interviewing techniques, public speaking and ability to communicate effectively in writing and orally.
  • Must be available to work on weekends.
  • Must pass background check and drug screening.

 

EDUCATION and/or EXPERIENCE 

Minimum of high school diploma and 1+ years of experience in animal related field.  Must pass general knowledge test and animal knowledge test.  

LANGUAGE SKILLS 

Must be able to read and interpret policies and procedures.  Must be able to communicate effectively to adopters and must provide good customer services skills.  

MATHEMATICAL SKILLS 

Must pass general knowledge test which includes mathematical problems.

REASONING ABILITY 

Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.

CERTIFICATES, LICENSES, REGISTRATIONS 

None required.  

WORK ENVIRONMENT  

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.

To apply, please send your resume to employment@lifelineanimal.org.

Job Title: Animal Behavior Caseworker

Department: Animal Care

Reports To: Animal Care Manager

SUMMARY

Contribute to the physical and emotional health of animals in our shelter and community by applying the principles of animal behavior as directed by the Animal Behavior Specialist. Implement training and enrichment plans for shelter animals. Provide information and assistance to foster parents. Assist with training staff, volunteers, and foster parents to implement behavior plans. 

ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.

  • Provide excellent customer service and communications to clients, coworkers, and volunteers.
  • Implement training and enrichment plans for shelter animals as prescribed by the Animal Behavior Specialist.
  • Assist in training shelter staff to implement training and enrichment plans.
  • Assist Animal Behavior Specialist with behavior observations.
  • Evaluate new animals and devise an intake to placement plan for these animals with a goal of 72 hour placement.
  • Coordinate with Community Support Coordinators to provide advice and education to pet owners when needed.
  • Perform data entry and keep accurate records on animal observations, notes, and interactions.  Produce reports when requested.
  • Help organize and oversee volunteers who are assisting with behavior plan implementation.
  • Work with foster parents to implement behavior plans for foster animals as prescribed by the Animal Behavior Specialist.
  • Assist with Dogs Playing for Life pay groups as needed.
  • Provide direct animal care – feeding, cleaning kennels and cages – when directed.
  • Participate in Animal Care team activities.  Back-up Animal Care positions as needed.

DESIRED SKILLS

  • Excellent customer service and communication.
  • Organized with excellent record keeping.
  • Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.

QUALIFICATIONS/EDUCATIONAL BACKGROUND

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  

  • Minimum of high school diploma.
  • 3+ years experience in animal related field, preferably demonstrating behavior modification knowledge.
  • Must be available to work on weekends.
  • Must pass background check and drug screening.

LANGUAGE SKILLS 

Must be able to read and interpret policies and procedures.  Must be able to communicate effectively to adopters and must provide good customer services skills.  

REASONING ABILITY 

Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.

WORK ENVIRONMENT  

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.  

To apply, please send your resume to employment@lifelineanimal.org.

Reports to: Animal Care Manager

Responsible for cleaning cages and kennels, feeding animals, processing animals during intake, assisting people looking for their lost pets, and assisting customers who are interested in adopting a pet. Other duties may include washing dishes, doing laundry, unloading dog food, assisting with euthanasia, and other tasks as assigned.

Desired Skills:

  • Previous animal related employment experience required. Examples of previous experience include employment at an animal shelter, veterinary clinic, doggy daycare or other animal related business where you had hands-on experience with animals.
  • Ability to stand for extended periods of time (8 hours a day) and to bend and reach to perform assigned work activities. Ability to lift and carry 50 lbs without assistance.
  • Ability to interact with impounded dogs, cats, and other animals including vicious, stray, sick or injured animals. Ability to determine which animals are aggressive.
  • Ability to handle seeing and dealing with animals that have been abused, neglected, or treated cruelly.
  • Ability to learn/perform a variety of animal care related work activities.


Qualifications/Educational Background:

  • High school diploma or GED required.
  • Must be available to work early mornings and on weekends.
  • Must pass background check and drug screening.
  • Must have reliable transportation.

To apply, please send your resume to employment@lifelineanimal.org.

Job Title: Community Support Coordinator

Department: Community Support

Reports To: Community Support Supervisor

SUMMARY

The Community Support Coordinator plays a key role on the Community Support Team. Fundamentally, the mission of this team is to keep people and pets together. This role achieves this by working with pet owners to provide support and assistance for a wide range of pet needs. It is critical that the Community Support Coordinator approaches every community encounter with respect, kindness, and compassion, and maintains an open mind and inclusive attitude.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

Other duties may be assigned.

  • Respond to pet owners requesting assistance.
  • Connect owners to community resources such as food banks, medical services, temporary boarding, fence repair, or human services programs.
  • Provide re-homing packets to owners who wish to rehome their pets.  Include adoption information, meet and greet instructions, questions to ask future owners, etc.
  • Offer information and counseling on spay/neuter, training classes, vaccine, and general pet care.
  • Offer pet owners food, crates, runners, and other supplies that may be available.
  • Establish, research, and maintain partnerships with community organizations and volunteers.
  • Manage LifeLine’s Friendly Finder program in the field and at the shelter. Communicate Friendly Finder process to community residents who find stray pets (stray finders). Process Friendly Finder Foster forms, coordinate with shelter staff for animal vaccines, photos, and other intake procedures. Arrange for transport for animal to and from field location as needed.
  • Coordinate with the foster team to connect stray finders with foster volunteers on LifeLine’s foster waiting list.
  • Create FOUND flyers and post FOUND photos and descriptions on social media for animals found in the field and over-the-counter.
  • Keep records of all communications and assistance provided to owners and stray finders.  Produce reports as requested.
  • Provide excellent customer service to clients, field officers, coworkers, and volunteers.

 

DESIRED SKILLS:

  • Compassion for animals and owners
  • Excellent customer service skills
  • Passion for serving the community
  • Clear oral and written communications
  • Problem solving
  • General animal behavior and care knowledge
  • Attention to detail and accuracy in communication, note documentation, and data entry
  • Knowledge of Google Docs and Google Sheets
  • Comfort with using computer software and databases

 

QUALIFICATION & EDUCATIONAL BACKGROUND and/or EXPERIENCE

  • Minimum of high school diploma.
  • Community outreach, social services, or advocacy experience.
  • Animal experience preferred.
  • Valid Georgia driver’s license.

 

LANGUAGE SKILLS

Must be able to read and interpret policies and procedures. Must be able to communicate

effectively to clients, coworkers, and volunteers and must possess good customer service skills.

REASONING ABILITY

Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.

Working within standard guidelines and protocols, must have the ability to tailor each inquiry response to the individual situation.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Georgia driver’s license and ability to meet insurance underwriting guidelines required.

WORK ENVIRONMENT

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.

To apply, please send your resume to employment@lifelineanimal.org.

Job Title: Foster Administrative Assistant

Department: Placement

Reports To: Foster Supervisor

SUMMARY
Performs administrative and office support activities for Foster Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 
Administrative Duties

  • Create and maintain filing system for Foster Office
  • Data entry, including Shelter Database and accompanying documents/spreadsheets
  • Manage voicemail and relay messages to appropriate staff
  • Manage/respond to email for the foster team
  • Communicate professionally and efficiently, both oral and written
  • Perform weekly supply inventory and arrange purchase with Community Support
    Supervisor
  • Manage foster kit distribution and return
  • Ensure that the foster supply area is kept clean and organized
  • Prepare reports and field phone calls, as needed
  • Adhere to organizational guidelines and policies for cleaning, disinfection and disease
    control.
  • Arrange and complete foster meet-n-greets as needed
  • Manage foster pet revaccination and preventative dates

People Care

  • Provide professional service to customers, visitors and fosters while promoting and
    educating the public on the organization’s mission, services, programs and activities.
  • Model and encourage the humane treatment of animals.
  • Represent the organization in a positive manner by maintaining a professional appearance
    and exhibiting a professional attitude.

ESSENTIAL COMPETENCIES:

  • Problem Solving
  • Customer Service
  • Interpersonal Skills
  • Oral and Written Communication
  • Business Acumen
  • Ethics
  • Judgment
  • Dependability
  • Initiative


QUALIFICATION & EDUCATIONAL BACKGROUND and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Minimum of high school diploma.
  • Customer service and animal experience preferred. 
  • Animal experience preferred.
  • Knowledge of cat behavior and training.
  • Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.
  • Ability to identify animal species, ages and sexes.
  • Ability to identify signs of animal illnesses and injuries.
  • Demonstrate personal communication knowledge to include effective phone skills, effective interviewing techniques, public speaking and ability to communicate

    effectively in writing and orally.

LANGUAGE SKILLS

Must be able to read and interpret policies and procedures. Must be able to communicate
effectively to adopters and must provide good customer services skills.

REASONING ABILITY

Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

WORK ENVIRONMENT

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.

To apply, please send your resume to employment@lifelineanimal.org.

Job Title: Intake Specialist

Department: Kennel

Reports To: Animal Care Manager

SUMMARY 

Responsible for cleaning cages and kennels, feeding animals, and processing animals during intake. Other duties may include medicating animals, assisting owners who are bringing pets, contacting owners of pets with identification, assisting in rehabilitation of and transporting animals, and other tasks as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

  • Properly cleaning and disinfecting dog and cat cages.
  • Properly feeding and watering dogs, cats and other animals based on age, size, weight and condition.
  • Notifying kennel supervisors or veterinary personnel of sick, injured, or pregnant animals.  
  • Safely and properly handling all animals including bite quarantine animals, vicious animals and feral cats.  
  • Processing dogs, cats and other animals during intake to include:
    • Entering data correctly in animal management software
    • Vaccinating animals
    • Deworming animals
    • Taking pictures, scanning animals for chips and looking for ID tags
    • Drawing blood and performing heartworm and combo tests
    • Reading case notes to properly classify animals
  • Updating animal management software when an animal’s status has changed or if it is moved to a new cage. 
  • Euthanizing animals or assisting with euthanasia.
  • Taking specimens of rabies suspect animals.
  • Transporting sick or injured animals to offsite veterinarians or outreach events as needed.
  • Learn characteristics of basic animal behavior.
  • Other tasks as assigned. 

 

DESIRED SKILLS

  • Knowledge of general animal care principles and practices and ability to learn and perform a variety of animal care activities.
  • Physical skills – ability to stand for extended periods (8 hours a day), bend and reach to perform assigned work activities, and lift and carry 50 lbs. without assistance.
  • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.  
  • Excellent customer service skills, serving the public and colleagues with honesty and integrity.
  • Effective oral and written communication skills.
  • Ability to understand and follow a variety of oral and written instructions/procedures.
  • Ability to learn animal management software system and accurately enter information into the software system.
  • Ability to handle performing or assisting with euthanasia. 

 

QUALIFICATIONS/EDUCATIONAL BACKGROUND

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.    

  • Minimum of high school diploma.
  • One+ years’ experience in animal related field preferred. 
  • Certification in euthanasia may be required.  
  • Drivers license may be required. 
  • Must be available to work on weekends.
  • Must pass background check and drug screening.
  • Must have reliable transportation.
  • Must like animals!

 

LANGUAGE SKILLS 

Must be able to read and interpret kennel policy guidelines and policies and procedures.  Must be able to communicate effectively to kennel visitors and provide good customer services skills.  

REASONING ABILITY 

Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.

WORK ENVIRONMENT  

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.  May have to handle dogs and cats that are stray, injured, diseased or vicious.  May also be exposed to animal carcasses.  

To apply, please send your resume to employment@lifelineanimal.org.

LifeLine Animal Project is committed to ending the euthanasia of healthy, adoptable dogs and cats in metro Atlanta.  Our animal shelters and spay/neuter clinics are a vital part of our success in the community.

LifeLine has an immediate opening for a Registered Veterinary Assistant.  Responsible for daily care of patients, assisting doctors and technicians with surgical and anesthetic procedures, administering medications as directed, following medical protocols to treat illnesses and general housekeeping, this position is an excellent opportunity for a new or experienced RVT.

Essential Job Functions

  • Assist with public intake and release of patients.
  • Prep patients for surgery, observing all clinic procedures to enforce sterility and safety of patients.
  • Monitor anesthesia, with a clear idea of abnormal conditions.
  • Following medical protocols, treat ill or injured patients.
  • Administer medications as directed.
  • Conduct medical rounds of patients.
  • Data entry of medical records and notes.
  • Clean facility and surgical pack preparation as assigned.
  • All other duties as assigned.

 

Skills, Knowledge and Education

  • Current, valid Registered Veterinary Technician.
  • One to two years of experience in a veterinary clinic, hospital animal shelter or control facility.
  • Learn characteristics of animal behavior (for example: be able to identify aggressive or fearful behavior)
  • Use appropriate safety equipment for fractious or feral animals (will train) – the use of safety equipment is mandatory
  • Must be able to work standing or sitting for 8 or more hours
  • Able to lift and carry up to 50 lbs repeatedly throughout the day with assistance
  • Bend and kneel repeatedly
  • Respond quickly to a variety of medical situations
  • Cope with death either due to surgical complication or euthanasia

 

To apply, please send your resume to employment@lifelineanimal.org.

Job Title: Social Media Coordinator and Photographer

Reports To: Placement Manager and Social Media & Content Manager

Position Summary:  The Social Media Coordinator is responsible for creating and posting engaging, high-quality content (primarily videos and photos) for the DeKalb County Animal Services social media pages. This role is responsible for creating, posting, responding and joining relevant conversations on behalf of LifeLine on various social media and online channels. Working closely with the marketing team, this position will promote the needs of the shelter through strong branded social media content creation, increase LifeLine’s social media footprint, and highlight lifesaving programs and initiatives. This position is very hands-on with the animals in our DeKalb shelter in order to create videos and photographs that help save lives and drive adoptions, donations and awareness. 

Essential Functions:

  • Create engaging video and photo content for DeKalb County Animal Services Facebook and Instagram.
  • Brainstorm and assist with content creation for LifeLine’s Twitter, YouTube, Nextdoor, TikTok and other social media platforms. 
  • Photograph, write and post bios for shelter animals’ online adoption listings. 
  • Coordinate with shelter departments to develop content that supports adoptions, donations and volunteer activities. Work with the marketing team to support and promote LifeLine events, programs and initiatives.
  • Address customer feedback and concerns via Google reviews and social media.
  • Promote positive conversations and escalate any concerns.
  • Help post, promote and oversee content on internal Facebook groups to inform and engage our internal supporters.
  • Coach and leverage volunteer content teams on the content they provide for social media and online adoption profiles.  
  • Help Placement team as needed with in-shelter customer support and animal care.
  • Other duties as assigned.

  

Job Skill, Knowledge, and Experience Requirements:

  • Advanced knowledge of photography, videography and content creation.
  • Customer service experience preferred
  • Expertise in major social media platforms, including Facebook, Instagram, Twitter and TikTok. Professional experience using social media for business success a plus
  • Excellent and professional written communication skills
  • Flexibility to react to changes in shelter priorities
  • Animal handling and behavior experience
  • Must love animals and be able to handle large dogs comfortably
  • Bilingual in Spanish and English is a plus

 

To apply, please send your resume to employment@lifelineanimal.org.

Job Title: Veterinary Assistant

Department: Clinic

Reports To: Clinic Manager

SUMMARY 

Assisting the veterinarian by performing health checks, surgery, and providing medications for animals. 

ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.

  • Perform intake on new animals including exam, vaccines, testing.
  • Examine animals in the shelter for diseases, parasites, injuries and other afflictions. 
  • Assist the veterinarian with diagnostic exams and medical procedures.
  • Collect blood, urine, and stool samples as needed.
  • Prepare animals for surgery.  Monitor health during surgery and recovery.
  • Administer vaccinations and medications for animals in the clinic and kennel.
  • Perform basic first aid on injured animals.
  • Maintain cleanliness and orderliness of medication and medical equipment.
  • Clean instruments and surfaces.  Wrap packs.
  • Clean recovery and other cages in the clinic area.  Clean crates if needed.
  • Data entry of medical information, procedures, and notes.

 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.    

  • Knowledge of general animal care principles and practices.
  • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities.
  • Ability to lift and carry 50 lbs. without assistance.
  • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.  
  • Ability to understand and follow a variety of oral and written instructions/procedures.
  • Ability to learn animal management software system and accurately enter information into the software system.  
  • Ability to communicate effectively orally and in writing.
  • Ability to learn/perform a variety of animal care related work activities.
  • Ability to serve the public and fellow employees with honesty and integrity. 
  • Ability to handle performing or assisting with euthanasia.

 

EDUCATION and/or EXPERIENCE 

  • Minimum of high school diploma.
  • One+ years’ experience in animal related field preferred. 
  • Must be available to work on weekends.
  • Must pass background check and drug screening.
  • Must have reliable transportation.
  • Must like animals!

 

LANGUAGE SKILLS 

Must be able to read and interpret kennel policy guidelines and policies and procedures.  Must be able to communicate effectively to kennel visitors and provide good customer services skills.  

REASONING ABILITY 

Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.

CERTIFICATES, LICENSES, REGISTRATIONS 

Certification in euthanasia may be required.  

Drivers license may be required. 

WORK ENVIRONMENT  

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.  May have to handle dogs and cats that are stray, injured, diseased or vicious.  May also be exposed to animal carcasses.  

To apply, please send your resume to employment@lifelineanimal.org.  

Title: Volunteer and Event Coordinator

Reports To: Director of Volunteer Services & Events and Placement Manager             

Job Purpose:

The Volunteer and Event Coordinator plays a key role in the development of LifeLine’s volunteer program. The success of the Volunteer Program is heavily contingent upon developing and maintaining positive working relationships with volunteers. This role recruits, trains and supervises volunteers, and assists with events requested by other departments. The Coordinator maintains volunteer records, coordinates volunteer schedules, prepares volunteer program reports, and liaises with the community to attract new volunteer individuals and groups. 

Essential Duties and Responsibilities:

  • Recruit, direct, guide, and train volunteers in performance of the respective duties.
  • Build positive relationships with volunteers by greeting on-site volunteers daily.  Provide opportunities for volunteers to give feedback, understand policies and interact in professional and social settings.
  • Coordinate with other departments in the development and implementation of new volunteer programs.
  • Evaluate, implement and keep current volunteer applications and screening process, volunteer handbook and training manuals on a regular basis.
  • Prepare volunteer job descriptions and volunteer training manuals.
  • Facilitate professional interaction between volunteers and LifeLine staff. 
  • Schedule and conduct volunteer orientations and community service orientations.
  • Schedule and confirm volunteers for special events and other activities as requested from other departments. 
  • Schedule volunteers for off-site adoptions (and additional locations on an “as needed” basis) and confirm on a weekly basis. 
  • Record cancellations and make necessary changes to ensure adequate coverage of volunteer help. 
  • Work in conjunction with the public and companies/organizations that are interested in community service projects. 
  • Keep record of special project volunteer hours and write letters of completed service when requested.
  • Manage the volunteer database to keep track of all volunteers, orientation dates, training dates, monies collected, and all other information pertaining to individual volunteer job skills and work preference.
  • Schedule volunteers for various positions in the shelter to ensure consistent and even coverage.
  • Interface and cooperate with other departments within the organization by being involved in various planning committees. 
  • Perform customer service to the standards set forth in LifeLine’s employee manual.
  • May drive company vehicle in performance of company business.
  • Perform other duties as assigned. 

 

Desired Skills: 

  • Experience in, or expected to learn, essential animal handling techniques and understand basic animal behavior.
  • Highly developed emotional intelligence, ethical decision making, and capacity to navigate multiple interests to achieve positive outcomes.
  • Excellent written and verbal communication skills.
  • Highly organized and have excellent attention to detail.
  • Responds in a timely manner with appropriate and accurate information.
  • Ability to be adaptive and responsive to evolving priorities.
  • Ability to work with minimal supervision.
  • Ability and willingness to work as a team member and establish and maintain positive working relationships.
  • Supports a non-judgmental approach to people, adopters and the community.

 

Qualifications/Educational Background:

  • Experience managing volunteers as a staff member or volunteer
  • Proficiency with Microsoft Office, Google Suite, Asana, Digital Cheetah, or similar programs, and a willingness to learn additional computer programs.
  • Must be available to work a Tuesday/Wednesday – Saturday schedule.
  • Possession of a valid Georgia driver’s license and driving record acceptable to LifeLine insurance carrier.
  • Preferred: 1 year experience in a Volunteer Coordinator position.
  • Preferred: 1 year of animal welfare experience and animal handling experience.

 

Working Conditions: Work is performed at an animal shelter in office space and throughout LifeLine facilities and in public spaces. Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, hazardous chemicals, and sharp objects. Field conditions may be encountered. Able to lift up to 50 lb with assistance, long periods of standing, bending, stooping, reaching and working outdoors in differing climates and animal handling and restraint in animal shelter setting. Able to handle all sizes and activity levels of animals. 

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change,  for example, emergencies, changes in personnel, workload, rush jobs, or technological breakdowns in departments. 

To apply, please send your resume to employment@lifelineanimal.org.  

DeKalb County Animal Enforcement Services is managed by DeKalb County Government.

Did you know a career in Animal Enforcement can be both rewarding and challenging? Due to increased awareness and national attention to combatting animal cruelty, it is becoming one of the fastest growing professions in the country! Animal Enforcement work is NEVER dull and can be quite exciting!

Available Positions:

As an Animal Enforcement employee, you would be responsible for:

  • Public health
  • Public safety
  • Law enforcement
  • Protection of pets and people with education and intervention
  • Agency interaction in communication and cooperative endeavors

To apply, visit DeKalb County’s website to view current employment opportunities.

Reports to: Community Support Supervisor

The Community Support Department aims to keep pets with the people who love them by supporting pet owners in need. Community Support is also responsible for providing quality and efficient customer service to shelter visitors and clients, including assisting with the intake of stray animals and helping owners looking for lost pets. The Community Support Supervisor supports these efforts through the direct daily management of all department employees (Community Caseworkers) to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. The Community Support Supervisor role is a working Supervisor position with the expectation that this person acts as an additional Community Caseworker as the need arises. The Community Support Supervisor works closely with the Community Support Manager to research new ideas, implement changes to programs, and coach staff as needed.

Essential Duties and Responsibilities:

  • Provide daily direction and communication to employees so that clients are assisted in a timely, efficient, consistent and knowledgeable manner.
  • Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external clients.
  • Provide performance feedback and coaching on a regular basis to each department member. Write and administer performance reviews for skill improvement.
  • Assist with team Community Caseworker duties on a regular basis.
  • Work closely with Community Support Manager to resolve client concerns.
  • Coordinate with our DeKalb County Animal Control and Enforcement Officers to inform clients of citations, court case updates and bite quarantine requirements.
  • Use appropriate judgment in upward communication regarding department or employee concerns.
  • Track shelter finances on a weekly basis and support Community Support Manager with daily reconciliation.
  • Develop weekly and monthly statistical reports concerning client volume issues and resolutions, and other appropriate efficiency measurements.
  • Serve as back-up for every position and function in the department.
  • Prepare office supply and equipment orders for Director approval.
  • Work collaboratively with all departments to ensure excellent customer service in all areas of the shelter.
  • Support department employees with counseling the public on supporting their pets, rehoming assistance, and directing the public to other community resources.
  • Deliver services and programs with an open-minded and inclusive attitude. Treat each community encounter with respect, kindness, and compassion.


Desired Skills:

  • Compassion for pets and their owners.
  • Passion for serving the community.
  • Ability to develop and motivate a team.
  • Ability to communicate effectively to a variety of audiences.
  • Excellent organizational skills.
  • Excellent customer service skills.
  • General animal behavior and care knowledge.
  • Flexible and able to handle multiple, competing priorities.
  • Attention to detail and accuracy in communication, note documentation, and data entry.


Qualifications/Educational Background:

  • Minimum 3 years customer service management experience, preferably in a non-retail or non-restaurant environment.
  • Degree or certificates in social services, customer service, business management or related field; or, a combination of education and experience in relevant areas.
  • Training certification in customer conflict resolution.
  • Community outreach or advocacy experience.
  • Animal experience preferred.
  • Proven leadership experience.


To apply, please send a resume and salary history to employment@lifelineanimal.org.

Reports to: Foster Supervisor

The Dog Foster Coordinator plays an important role in the overall Foster Program. The success of the Foster Program is heavily contingent upon developing positive working relationships with foster parents and shelter staff. The Dog Foster Coordinator recruits new foster parents, places shelter dogs in foster homes and teaches feeding and care techniques to foster parents. The Dog Foster Coordinator manages the foster home visit process, maintains a database of foster information and produces reports as needed. Duties include, but are not limited to, matchmaking, follow up, inputting information into systems, and answering emails. The Coordinator must carry the emergency phone and be on call for emergencies.

Essential Duties and Responsibilities:

  • Recruit, interview and select volunteers for the Dog Foster Program. Coordinate with the Volunteer Coordinator and Animal Care Supervisors to identify foster matches.
  • Conduct home visits as part of the foster volunteer evaluation process. Document inspections as required by Department of Agriculture regulations.
  • Develop training materials – manuals, videos, etc. – to be used in foster training. Work with Marketing & Communications staff as needed. Receive approval of all materials (content and presentation) from Shelter Director.
  • Schedule and conduct foster training classes – bottle feeding, administering medications, house training, socializing, etc.
  • Counsel foster volunteers. Answer questions, provide additional training and support as needed. Stay connected to short- and long-term fosters with follow-up phone calls, emails and visits. Maintain contact even when volunteers are not housing an animal.
  • Create a database of foster homes with each volunteer’s preferences and capabilities. Maintain and update records. Produce reports as requested.
  • Work with Veterinary staff to schedule vaccines, surgery, appointments, etc. Provide appointment information to foster volunteers and follow-up if appointments are missed. Reschedule as needed.
  • Once a foster dog is adopted (by the foster or another applicant), input all information necessary for the adoption into the software system. Print out all necessary paperwork for the adoption and must have the adopter sign the adoption contract.


Desired Skills:

  • Ability to use a variety of software systems.
  • Knowledge of animal behavior, habits, and husbandry.
  • Animal handling skills for large and small animals.
  • Ability to prepare and maintain routine work records and reports.
  • Ability to communicate effectively, both orally and in writing.
  • Must possess excellent written and verbal communication skills.


Qualifications/Educational Background:

  • Minimum of 2 years’ experience in a shelter or kennel.
  • Must be available to work on weekends.
  • Must pass background check and drug screening.
  • Valid Georgia driver’s license required.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Reports to: Client Services Director

The Placement Manager is responsible for supervising the day-to-day operations of the placement departments including Adoptions, Foster, and Rescue. This person must have the expertise to correctly answer questions from staff on proper procedures and LifeLine’s mission. They provide conflict resolution for angry clients to rectify situations in the best interest of the animal. The Placement Manager provides backup for other departments and works closely with the Animal Care and Veterinary teams on animal health and behavior to ensure adoptability of animals in our care. They are responsible for following and maintaining numerous Standard Operating Procedures.

Essential Duties and Responsibilities:

  • Schedule placement staff and fill in for absent employees when needed.
  • Review PetPoint regularly to make sure accurate memos are being entered by Placement staff. Provide reports and data analysis when requested.
  • Interview, hire, and train new employees.
  • Provide staff with performance feedback on an informal and formal basis. Conduct employee performance reviews, performance corrective actions, and discipline meetings as needed.
  • Conduct regular department meetings.
  • Provide input to Standard Operating Procedures. Ensure staff is trained and following SOPs.
  • Act as an escalation point for clients when necessary. Use judgment to balance client requests, animal needs, and LifeLine policies to create positive solutions for problems and issues.
  • Order supplies and make sure employees have resources needed to complete their duties.
  • Work with the Veterinary team to make sure animals going out through placement get proper medical care and documentation.
  • Work closely with Animal Care Managers on ideas for best marketing and placement of animals for fast movement.
  • Work with other divisions of LifeLine on projects and venues for placement of animals.
  • Be open to employee ideas and give honest and practical feedback on why an idea can or cannot be implemented.


Desired Skills:

  • Clear and effective communication
  • Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.
  • Ability to recognize common animal behavior.
  • Ability to identify animal species, ages and sexes.
  • Ability to identify signs of animal illnesses and injuries.
  • Demonstrated personal communication knowledge to include effective phone skills, effective interviewing techniques, public speaking and ability to communicate effectively in writing and orally.


Qualifications/Educational Background:

  • Minimum of high school diploma or equivalent.
  • Management experience, animal experience, shelter experience required.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Reports to: Adoption Supervisor

The Adoptions Counselor is part of the Adoptions Team and is responsible for reviewing adoption inquiries submitted by potential adopters, receiving adoption fees, and updating the software system with information necessary to complete the adoption. The Adoption Counselor must interact with potential adopters with the utmost respect, professionalism, and compassion. This role counsels the public about potential pets for adoption and may recommend other pets to the adopter to make a good placement decision. The goal of the Adoption Team is to balance providing an enjoyable experience for the public with making the best placement decisions for the pets in our care.

Essential Duties and Responsibilities:

  • Work within the adoptions flow to ensure the team is functioning at the highest level.
  • Connect, through matchmaking, potential adopters to their future pets to best ensure positive outcomes.
  • Retrieve animals from the kennels to facilitate meet and greets with potential adopters and/or their resident pets.
  • Positive collaboration with all teams in the shelter and flexibility to learn/promote/initiate lifesaving best practices.
  • Answer emails and phone calls from the public regarding pets for adoption in a prompt, professional and informative manner.
  • Provide information to potential adopters about housetraining methods, the need for puppy/kitten follow up shots/yearly veterinary care/heartworm prevention and other pet related information.
  • Answer questions from the public about pets for adoption including the behavior of specific breeds, dog and cat behavior, pet care, whether a specific pet would be good with children or other dogs and other pertinent information.
  • Review adoption applications submitted by the public to determine if the applicant meets written adoption guidelines. Approve or deny the application for adoption in a professional manner. Ask questions of the applicant if necessary to clarify information on the adoption application.
  • Write the clinic transfer paperwork for animals that have been adopted to ensure they are spayed/neutered, microchipped, vaccinated, heartworm or combo tested, etc.
  • Properly input all information necessary for the adoption into the software system.
  • Handle adoption fees and perform cash box closing for the adoption cash box.
  • Call adopters to inform them when their adopted pet is ready for pickup.
  • Perform tasks to increase the number of adoptions which may include taking pictures and videos of adoptable pets to share with the Social Media Coordinator and place in the animal management software.
  • May be required to assist with other departments when needed.
  • Other duties as assigned.
  • Must promote LifeLine Animal Project’s policies and philosophies.


Desired Skills:

  • Excellent customer service skills, with the ability to remain compassionate and clear-minded when faced with challenging situations.
  • Extensive knowledge of dog and cat behavior, training and of animal breed recognition is also required.
  • Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases.
  • Ability to identify animal species, breeds, ages and sexes. Ability to identify signs of animal illnesses and injuries. Ability to recognize common animal behavior.
  • Demonstrated personal communication knowledge to include effective phone skills, effective interviewing techniques, public speaking and ability to communicate effectively in writing and orally.


Qualifications/Educational Background:

  • Minimum of high school diploma or equivalent.
  • 1+ years of experience in animal related field.
  • Must be available to work on weekends.
  • Must pass background check and drug screening.
  • Must pass general knowledge test and animal knowledge test.

To apply, please send a cover letter, resume, and salary history to employment@lifelineanimal.org.

Donate Today

Show your support for Atlanta’s animals with a gift today.