LifeLine Animal Project at DeKalb currently has the following job openings:

  1. Customer Service Manager
  2. Social Media Specialist
  3. Vet Assistant
  4. Animal Care Attendant
  5. Intake Specialist

Scroll down to read more information about each job and how to apply. All candidates must pass a background check and drug screening.

Customer Service Manager

Summary: Responsible for providing quality and efficient customer service to customers through the direct daily management of all department employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving.  Develop and implement standard procedures for customer service processes. Responsible for assisting other department managers with development, implementation and training of staff in positions that deal with customers.

Essential Functions

  • Provide daily direction and communication to employees so that customers are assisted in a timely, efficient, consistent and knowledgeable manner.
  • Provide continual evaluation of processes and procedures.  Develop written operating procedures for all customer service situations.  Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provide performance feedback and coaching on a regular basis to each department member. Write and administer performance reviews for skill improvement.
  • Work closely with Shelter Director to resolve customer concerns.
  • Use appropriate judgment in upward communication regarding department or employee concerns.
  • Develop weekly and monthly statistical reports concerning customer volume issues and resolutions, and other appropriate efficiency measurements.
  • Serve as back-up for every position and function in the department.
  • Prepare office supply and equipment orders for Director approval.

Qualification/Requirements:

  • Proven leadership experience.
  • Ability to develop and motivate a team.
  • Ability to communicate effectively to a variety of audiences.
  • Excellent organization skills.
  • Flexible and able to handle multiple, competing priorities.

Education/Training/Experience

  • At least 3 years customer service management experience, preferably in a non-retail or non-restaurant environment.
  • Degree or certificates in customer service, business management or related field; or, a combination of education and experience in relevant areas.
  • Training certification in customer conflict resolution.

To apply, please send cover letter, resume and salary history to This email address is being protected from spambots. You need JavaScript enabled to view it..

Social Media Specialist

Position Summary: The Photographer and Staff Writer is responsible for all photography of the Shelter’s animals, staff and visitors. This person will also execute effective and creative engagement strategies while serving as the primary facilitator for online conversation through various social media and online channels (Facebook, Twitter, Instagram, Pinterest & Google/Yelp). This person is responsible for joining relevant conversations on behalf of LifeLine and the animals it protects. Working closely with the marketing/communications team, this position will enhance and increase LifeLine’s social media footprint while ensuring adherence to organizational brand standards. This position is also very hands on with the animals in our shelter, in order to video, photograph and capture their personalities to help drive adoptions and donations.

Essential Functions:

  • Photograph and video shelter animals for posting with the intention of increasing adoptions, foster and rescue placement.
  • Photograph and write bios for shelter animals’ adoption page listing
  • Educate and interact with others within the digital community.
  • Create and post positive, interesting and engaging content on all LifeLine platforms.
  • Coordinate with shelter departments to develop digital content that assists with adoptions, donations and volunteer activities.
  • Work hand-in-hand with marketing team to support LifeLine events, programs and initiatives.
  • Steer online conversations to promote positive conversations and escalate any concerns to marketing/communications team.
  • Help post, promote and oversee content on internal volunteer and team pages to inform and engage our internal supporters as well.
  • Other duties as assigned.

To apply, please send cover letter, resume and salary history to This email address is being protected from spambots. You need JavaScript enabled to view it..

Job Skill, Knowledge, and Experience Requirements:

  • Photography and writing skills a must. 
  • Excellent and professional written communications skills.
  • Knowledge of photo editing software.
  • Professional experience using social media for business success a plus.
  • Knowledge of all social media platforms.
  • Flexibility to react as shelter priorities change.
  • Must love animals and be able to handle with ease.

Veterinary Assistant

Assisting the veterinarian by performing health checks, surgery, and providing medications for animals. 

ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.

  • Perform intake on new animals including exam, vaccines, testing.
  • Examine animals in the shelter for diseases, parasites, injuries and other afflictions. 
  • Assist the veterinarian with diagnostic exams and medical procedures.
  • Collect blood, urine, and stool samples as needed.
  • Prepare animals for surgery.  Monitor health during surgery and recovery.
  • Administer vaccinations and medications for animals in the clinic and kennel.
  • Perform basic first aid on injured animals.
  • Maintain cleanliness and orderliness of medication and medical equipment.
  • Clean instruments and surfaces.  Wrap packs.
  • Clean recovery and other cages in the clinic area.  Clean crates if needed.
  • Data entry of medical information, procedures, and notes.

To apply, please send cover letter, resume and salary history to This email address is being protected from spambots. You need JavaScript enabled to view it..

Animal Care Attendant

SUMMARY: Responsible for cleaning cages and kennels, feeding animals, processing animals during intake, assisting customers who are interested in adopting a pet. Other duties may include medicating animals, contacting owners of tagged pets, assisting in rehabilitation of and transporting animals, and other tasks as assigned.   

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

  • Properly cleaning and disinfecting stainless steel dog and cat cages and dog kennels.  
  • Properly feeding and watering dogs, cats and other animals based on age, size, weight and condition.
  • Providing excellent assistance to customers who are interested in adopting a dog or cat or who are looking for their lost pet.
  • Notifying kennel supervisors or veterinary personnel of sick or pregnant animals.  
  • Safely and properly handling all animals including bite quarantine animals, vicious animals and feral cats.  
  • Processing dogs, cats and other animals during intake to include entering data correctly in animal management software, vaccinating animals, deworming animals, taking pictures, scanning animals for chips and looking for ID tags.
  • Updating animal management software when an animal’s status has changed or if it is moved to a new cage. 
  • Notifying the owners of tagged pets that their pet has been impounded.
  • Euthanizing animals or assisting with euthanasia.
  • Taking specimens of rabies suspect animals.
  • Transporting sick or injured animals to offsite veterinarians or outreach events as needed.
  • Other tasks as assigned. 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.    

  • Excellent customer service skills.
  • Knowledge of general animal care principles and practices.
  • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities.
  • Ability to lift and carry 50 lbs. without assistance.
  • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.  
  • Ability to understand and follow a variety of oral and written instructions/procedures.
  • Ability to learn animal management software system and accurately enter information into the software system.  
  • Ability to communicate effectively orally and in writing.
  • Ability to learn/perform a variety of animal care related work activities.
  • Ability to serve the public and fellow employees with honesty and integrity. 
  • Ability to handle performing or assisting with euthanasia. 
  • Must be available to work on weekends.
  • Must pass background check and drug screening.
  • Must have reliable transportation.
  • Must like animals!

To apply, please send cover letter, resume and salary history to This email address is being protected from spambots. You need JavaScript enabled to view it..

Intake Specialist

SUMMARY: Responsible for cleaning cages and kennels, feeding animals, and processing animals during intake. Other duties may include medicating animals, assisting owners who are brining pets, contacting owners of tagged pets, assisting in rehabilitation of and transporting animals, and other tasks as assigned.   

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

  • Properly cleaning and disinfecting dog and cat cages.
  • Properly feeding and watering dogs, cats and other animals based on age, size, weight and condition.
  • Notifying kennel supervisors or veterinary personnel of sick, injured, or pregnant animals.  
  • Safely and properly handling all animals including bite quarantine animals, vicious animals and feral cats.  
  • Processing dogs, cats and other animals during intake to include:
    • Entering data correctly in animal management software
    • Vaccinating animals
    • Deworming animals
    • Taking pictures, scanning animals for chips and looking for ID tags
    • Drawing blood and performing heartworm and combo tests
    • Reading case notes to properly classify animals
  • Updating animal management software when an animal’s status has changed or if it is moved to a new cage. 
  • Euthanizing animals or assisting with euthanasia.
  • Taking specimens of rabies suspect animals.
  • Transporting sick or injured animals to offsite veterinarians or outreach events as needed.
  • Learn characteristics of basic animal behavior.
  • Other tasks as assigned. 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.    

  • Excellent customer service skills.
  • Knowledge of general animal care principles and practices.
  • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities.
  • Ability to lift and carry 50 lbs. without assistance.
  • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.  
  • Ability to understand and follow a variety of oral and written instructions/procedures.
  • Ability to learn animal management software system and accurately enter information into the software system.  
  • Ability to communicate effectively orally and in writing.
  • Ability to learn/perform a variety of animal care related work activities.
  • Ability to serve the public and fellow employees with honesty and integrity. 
  • Ability to handle performing or assisting with euthanasia. 
  • Must be available to work on weekends.
  • Must pass background check and drug screening.
  • Must have reliable transportation.
  • Must like animals!

To apply, please send cover letter, resume and salary history to This email address is being protected from spambots. You need JavaScript enabled to view it..